Returns & Exchanges

At L'Occitane South Africa, we want you to be delighted with your purchase. If you are not completely satisfied, you may return your unopened and unused products within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Contact Customer Support

  Email our customer service team or call us with your order number to initiate a return request and receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.

• 3.
  Courier Collection

  We will arrange for our designated courier service to collect the parcel from your specified address at a convenient time.

• 4.
  Refund Processing

  Once our warehouse receives and inspects the returned items, your refund will be processed back to your original payment method within 7-10 working days.