Frequently Asked Questions
Everything you need to know about shopping with L'Occitane South Africa.
What are your delivery options and costs within South Africa?
We offer standard door-to-door delivery across South Africa. Shipping is free for orders over R1000, while a flat rate applies to orders below that threshold. Delivery typically takes 3-5 working days for main centers and up to 7 days for regional areas.
How can I track the status of my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to our courier partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, you may return the unopened and unused product within 30 days of receipt for a full refund or exchange. Please note that for hygiene reasons, we cannot accept returns on opened beauty products.
Which payment methods do you accept?
We accept a variety of secure payment methods including Visa and Mastercard credit/debit cards, as well as Instant EFT via PayFast. All transactions are encrypted for your security.
Are L'Occitane products tested on animals?
L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process. We are committed to the elimination of animal testing globally.
Can I include a personalized message and gift wrapping with my order?
Yes, we offer complimentary gift wrapping and the option to include a personalized message at checkout, making our Provence-inspired products the perfect gift for any occasion.